Effective June 1st 2024 a $25.00 Non-Refundable deposit is required for all boarding reservations. If a customer cancels for any reason the deposit is forfeited there will be no exceptions.

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A $75.00 deposit is required during Holiday peak dates. If a cancellation does occur without a 72-hour notice the deposit will be forfeited.  With 72 hours or more notice the deposit will be credited to the customer’s account not refunded.

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No deposits will be required if a customer must be put on the wait list and will only be required if Starwood is able to facilitate their booking request and get them off the wait list.

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All deposits go towards the pets stay at Starwood.

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Boarding rates are charged per calendar day. If a customer drops off at 5pm and picks up the next day at 8am it is considered two calendar days.

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During Holiday peak dates there is additional $3.00 charge added to the per calendar day boarding charge. Boarding rate will be $41.00 per calendar day during Holiday peak dates instead of $38.00.

2026 Peak dates: June 29th-July 5th, Sept. 4th - 7th, Nov. 23rd - 29th and Dec. 21st - January 1st

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Starwood strives for customer convenience and there is no set drop off or pick up time blocks. 7am-6pm Monday- Friday and 7am-4pm Saturday-Sunday.

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Drop off and pickup times will be asked during check-in to allow proper facility scheduling with grooming or with other reservations. We ask all customers to be mindful to let the facility know ahead, if that time needs to be adjusted.​

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$25.00 early pick up fee will be added to a reservation if the pet is being picked up a day or earlier from the originally booked dates, even with notice ( No Exceptions )  

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Medication charges are per how many times a day we have to administer. Once a day is $3.00 and twice a day is $6.00. Insolent charges are $10.00 a day no matter if its once or twice a day it is one single charge. 

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All pets must have an up-to-date proof of immunization certificate supplied by a veterinarian on file. Bordetella, rabies and DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus)All dogs are required to be licensed by the town they reside in. 

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Town License is required by State Law Effective Dec.2024. All pets in the care of Starwood must be licensed in the town they reside in. Facility must obtain a copy of the license and the pets tag must be with them. There is no exceptions it is required by State Law not Starwood.